Please read the following terms and conditions very carefully as your use of the service is subject to your acceptance of and compliance with the following terms and conditions (“Terms”).
By subscribing to or using any of our services you agree that you have read, understood, and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.
- a) www.vindhanshop.in website (“Website”) is an Internet-based content and e-commerce portal owned and operated by VINDHAN; a company incorporated under the laws of India.
- b) Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions, and notices contained in these Terms, as may be posted on the Website from time to time. Www.vindhanshop.in at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.
The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define, or limit the scope, extent, or intent of the Terms or the right to use the Website by you contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.
User Account, Password, and Security:
You will receive a password and account designation upon completing the Website’s registration process. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify www.vindhanshop.in of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. www.vindhanshop.in cannot and will not be liable for any loss or damage arising from your failure to comply with this Section (b).
When You use the Website or send emails or other data, information, or communication to the Company, you agree and understand that You are communicating with Company through electronic records and You consent to receive communications via electronic records from the Company periodically and as and when required. The company may communicate with you by email or by other mode of communication, electronic or otherwise.
www.vindhanshop.in provides a number of Internet-based services through the Web Site (all such services, collectively, the “Service”). One such service enables users to purchase original merchandise as gifts such as Gold-Silver Plated Gifts, Divine gift items from various brands, and imitation fashion jewelry. (Collectively, “Products”). Upon placing an order, www.vindhanshop.in shall ship the product to you or the person you are gifting and you be entitled to its payment for the Services.
Use of the Website:
You agree, undertake and confirm that your use of the Website shall be strictly governed by the following binding principles:
Membership on the Website is free for buyers. www.vindhanshop.in does not charge any fee for browsing and buying on the Website. VINDHAN reserves the right to change its Fee Policy from time to time. In particular, VINDHAN may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event VINDHAN reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance with all applicable laws including those in India for making payments to VINDHAN.
The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website are permitted provided that VINDHAN’S name is stated as the source and prior written permission of www.vindhanshop.in is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes, and unwarranted modification of data and information within the content of the Website are not permitted.
User Conduct and Rules:
You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:
- defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others
- publish, post, upload, distribute, or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful topic, name, material, or information
- upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents
- upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer
- conduct or forward surveys, contests, pyramid schemes, or chain letters
- download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such a manner
- falsify or delete any author attributions, legal or other proper notices or proprietary designations, or labels of the origin or source of software or other material contained in a file that is uploaded
- violate any code of conduct or other guidelines, which may be applicable for or to any particular Service
- violate any applicable laws or regulations for the time being in force in or outside India; and
- violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein
Contents Posted on Site:
You may use the information on the products and services purposely made available on the Website for downloading, provided that You
(1) do not remove any proprietary notice language in all copies of such documents,
(2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media,
(3) make no modifications to any such information, and
(4) do not make any additional representations or warranties relating to such documents.
User Warranty and Representation:
The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorized to use the content and that the content does not infringe upon the property rights, intellectual property rights, or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by www.vindhanshop.in.
Intellectual Property Rights:
- Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Www.vindhanshop.in owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title, and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to www.vindhanshop.in without obtaining authorization from www.vindhanshop.in
- Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various Service. However, with regard to the product customization Service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content onto the Website for public viewing and reproduction/use of your content by third-party users, you accept the User whereby you grant a non-exclusive license for the use of the same
Links To Third-Party Sites:
The Website may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of www.vindhanshop.in or the Website and www.vindhanshop.in is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. www.vindhanshop.in is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. www.vindhanshop.in is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Www.vindhanshop.in or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.
Disclaimer Of Warranties/Limitation of Liability:
www.vindhanshop.in has endeavored to ensure that all the information on the Website is correct, but www.vindhanshop.in neither warrants nor makes any representations regarding the quality, accuracy, or completeness of any data, information, product, or Service. In no event shall www.vindhanshop.in be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from (a) the use or the inability to use the Services; (b) unauthorized access to or alteration of the user’s transmissions or data; (c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall www.vindhanshop.in be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services, and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, www.vindhanshop.in shall not be held responsible for the non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond VINDHAN’s control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.
This Website, all the materials and products (including but not limited to software), and services, included on or otherwise made available to You through this site are provided on an “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the foregoing paragraph, VINDHAN does not warrant that:
- This Website will be constantly available, or available at all; or
- The information on this Website is complete, true, accurate or non-misleading.
VINDHAN will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website.
VINDHAN do not warrant that this site; information, Content, materials, product (including software), or services included on or otherwise made available to You through the Website; their servers; or electronic communication sent from us are free of viruses or other harmful components. Nothing on the Website constitutes or is meant to constitute, advice of any kind.
You will be required to enter a valid phone number while placing an order on the Website. By registering your phone number with us, You consent to be contacted by us via phone calls and/or SMS notifications. We will not use your personal information to initiate any promotional phone calls or SMS.
You agree to indemnify, defend and hold harmless Www.vindhanshop.in from and against any and all losses, liabilities, claims, damages, costs, and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Www.vindhanshop.in that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.
- a) www.vindhanshop.in may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached a term of these Terms.
- b) If you or www.vindhanshop.in terminates your use of the Website or any Service, www.vindhanshop.in may delete any content or other materials relating to your use of the Service and www.vindhanshop.in will have no liability to you or any third party for doing so.
- c) You shall be liable to pay for any Service or product that you have already ordered till the time of Termination by either party whatsoever.
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Tamil Nadu.
Interpretation Of Number and Genders:
The Terms herein shall apply equally to both the singular and plural forms of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words “include”, “includes” and “including” shall be deemed to be followed by the phrase “without limitation”. Unless the context otherwise requires, the terms “herein”, “hereof”, “hereto”, “hereunder” and words of similar import refer to the Terms as a whole.
If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision, and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.
As per these Terms, users are solely responsible for every material or content uploaded onto the Website. www.vindhanshop.in does not review the contents in any way before they appear on the Website. www.vindhanshop.in does not verify, endorse, or otherwise, vouch for the contents of any user or any content generally posted or uploaded onto the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report it to email@example.com
VINDHAN, we do not warrant that the Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.
Limitation of Liability:
Prices for products are described on our website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products, and Services may change at VINDHAN’s discretion.
While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
- Lack of authorization for any transaction/s, or
- Exceeding the preset limit mutually agreed by you and between your “Bank/s”, or
- Any payment issues arising out of the transaction, or
- Decline of transaction for any other reason/s.
All payments made against the purchases/services on the Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. The website will not facilitate transactions with respect to any other form of currency with respect to the purchases made on the Website. Before shipping / delivering your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users.
Acceptance of orders:
- The orders are accepted via the website, WhatsApp, Android app, and IOs app.
- Only in case of special requirements do we accept orders by mail and Customer care phone.
Products and services:
Our Gifting Product CRYSTO CRAFT Brand, Own Brand Product, and any other brand gift, Divine Gifts, and Imitation fashion jewelry products will be available at www.vindhanshop.in
Title and risk of loss for all products ordered by you shall pass on to you upon VINDHAN’s shipment. Thereafter VINDHAN will not be responsible for any loss or damage to the product.
If the recipient receives the products in damaged condition
- Recipient should check the products delivered before signing the receipt.
- If the product delivered is found damaged, the recipient should refuse to accept it and immediately inform Customer Care.
- In case of badly damaged products, a replacement will be provided. Kindly allow a minimum of 3 hours for the replacement.
- Courier product complaints should be informed within 2-4 hours after delivery. Complaints coming after 2-4 hours will not be undertaken.
Please send any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website to firstname.lastname@example.org
Customer care – Call us at +91-9841915112
Available between 10 AM – 6 PM
Non-delivery of products
We will be able to attempt delivery of your order only once. For perishable products, delivery attempts can be made again subject to our decision and you may be liable for additional delivery charges in such cases. The customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases:
- Wrong shipping/delivery address.
- Premises locked.
- Wrong landlines / Mobile number or Extension number which may render us unable to reach the recipient for the delivery.
- Recipient refusing to accept the delivery.
- Delivered the product at the Gate / Neighbor as per instruction given by the receiver.
- Recipient not available.
Please read the below-stated points for any cancellations.
Please understand that the points mentioned in the policies are with reference to the time slots on the www.vindhanshop.in website selected by the user in the checkout process.
Orders are processed by a customer in the order placed. Consider the conditions stated below –
- If the cancellation request comes to VINDHAN within 8 hours from the order placed time your order will be canceled and be accepted, but the amount will not-refund, you can order some other product for the same price or an excess amount of canceled price.
- In Case of order cancellation done by the customer after 8 hours of order placed time means not accepted by VINDHAN.
NO cancellation requests are accepted on orders placed in the following categories.
- Same-day delivery category – If your date of placing an order and the delivery date of that order is the same, we do not accept cancellation requests. If you cancel it, or the receiver does not receive it – you are not entitled to any refund.
Same day Orders
We allow users to select the same date of delivery on which he/she is placing the order i.e. order delivery and order placed date is the same. We attempt to do same-day delivery of the requested products but DO NOT PROMISE so.
We will process same-day delivery orders within 24 hours of the requested date.
- VINDHAN takes same-day orders for day and evening time slots till 5 pm. It is an attempt to do same-day delivery and not a promise, though we make our 100% effort to deliver on the same date as the order placed.
- VINDHAN takes orders for same-day mid-night (00:00) delivery till 7:00 pm. It is an attempt to do same-day mid-night delivery and not a promise, though we make our 100% effort to deliver on the same date as the order placed.
- Orders placed for courier products cannot be canceled after they are acknowledged at our end.
- Delivery date selected for courier products is tentative as the delivery depends on logistics/ courier partners.
- Usually, courier products are dispatched within 2 days of placing an order. It may take extra time depending on the nature of the product and its preparation.
Refunds in cases of Cancellations are mentioned in the Cancellation policy, kindly refer to the same.
The acceptance of the order is subject to the availability of products, delivery areas, and time. The order may or may not be accepted. The order might be canceled after assessing the circumstances and communicating with the customer. In such case the amount paid by the customer is Non-Refundable.
Only one attempt for delivery will be made. Please confirm the availability of the recipient before choosing the delivery time. If the recipient is not available at the time of delivery, a second attempt will not be made and the order will be canceled. No refund will be made in such a case.
The refunds are only initiated once the customer confirms over mail where the refund has to be done – Bank account.
Refunds are processed to your payment method within 15 working days.
It is the user’s responsibility to provide the correct pincode in the address of delivery. The pin code should map to the correct delivery address. Sometimes address mentioned does not correspond to the pincode of that area.
If the pincode entered in the address section is incorrect then the following cases arise –
- Address entered is of a non-Serviceable area, the order stands cancelled and NO refund will be initiated – The system checks the pincode for delivery verification and may accept an order when the pincode entered is of the serviceable area and the address is not.
- If our team contacts you regarding the wrong pincode in the address, and you want to get the delivery done to the new pincode, the charges for the newly added pin code will apply. The order cannot be cancelled and refunded in case you do not wish to pay for the correct pincode’s charges.
The products and services displayed on VINDHAN are our best offerings and we put in 100% effort to deliver high-quality similar products and services. These terms and conditions are put across to avoid any possible conflict.
- All products listed on the website, their descriptions, and their prices are subject to change, from time to time according to the various conditions prevailing in the market.
- Orders are accepted and delivered in which are available in your selected city. All requests are processed with reference to your order.
- VINDHAN reserves the right, to modify, suspend, or discontinue the sale of any product or services with or without prior notice at any time.
- The product specifications (weight, size, color, etc.) mentioned in the product photos displayed are only approximate and indicative. There may be a slight variation in the pictures and the products delivered.
- The acceptance of the order is subject to the availability of products, delivery areas. The order may or may not be accepted. The order might be canceled after assessing the circumstances and communicating with the customer. In such cases, the amount paid is fully refunded.
- In case we detect fraudulent behavior, we are liable to cancel the order at our discretion and we will not be refunding money in such cases.
- If a duplicate order with similar details is placed, we will try to contact the customer, and in case of no response from the customer, we will process both orders. Any argument risen after that will not be entertained.
- There is no guarantee of delivery of the products in the time slots mentioned on website in case of midnight delivery on special occasions like New Year, Christmas, Valentine Day. Mother’s Day etc. The orders will be processed and delivered up to 52 hours after the requested date and time slot of the order.
- There is no cancellation for orders placed under the ‘Same Day Delivery’ category.
- Only one attempt for delivery will be made. Please confirm the availability of the recipient before choosing the delivery time. If the recipient is not available at the time of delivery, a second attempt will not be made and the order will be cancelled. No refund will be made in such a case.
- For rescheduling an order, you need to inform us at least 24 hours before the delivery date.
- Recipient should check the order before signing the receipt, If found damaged, the recipient should refuse to accept the order and the delivery person will return with a replacement. Kindly allow a minimum of 6 hours for the replacement.
- Execution of the order will be considered successful and complete in cases like Wrong Address mentioned by sender, premises, where delivery has to be made, is locked, recipient of the order is not available, and recipient has refused to receive the order due to personal reasons (NOT due to products or services of VINDHAN).
- Execution of the order will be considered successful and complete in case of permission is not granted to our delivery executive to enter the delivery location. For example, the orders where delivery locations are premises like hospitals, Govt agencies, societies, resorts hotels, any personal or public property, etc. and the recipient number is not reachable.
- Delivery timings, if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, during rush days like Valentine’s Day, Mother’s Day, Rakhi, New Year’s Eve, etc. The order cancellation would not be possible in such circumstances and the order will be executed on consecutive days.
- In case you feel that the product received does not meet your expectations, you must bring it to the notice of our customer service within 4 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.